Forward Together Staff

Director of Operations and Human Resources

April 15, 2019

You are perfect for this position if…

  • You want to amplify the leadership and power of women and non-binary people of color and Indigenous people by ensuring that internal policies and practices of a national, movement building non-profit are complaint and represent the values of the organization and the rights we fight for.
  • You can be a thought partner and leader in developing systems for a new 501(c)4 entity so we can further our ability to play and win within the movement.
  • You want to work in an environment of high performers where staff members are motivated by the opportunity to learn and grow with each other.

Reports to: Deputy Director of Operations

Classification: Full Time, Regular, Exempt, At Will

Supervises: Operations Coordinator

Location: Oakland, California preferred; travel to New Mexico and/or Oregon 1-2 times per year for no more than one week per trip

Office Hours: 9am-5:30pm

Salary: $93,000-$98,000 annually

Benefits: Benefits are generous, with fully paid employee and dependent coverage for health, vision, and dental; and long-term disability insurance. Paid time off includes sick days, vacation, and holidays.

Deadline to apply: Open until filled.  First review of resumes will be on April 22th.  We encourage applicants to apply early as will hire as soon as a candidate is identified.

Start Date: Position is available immediately.


The Director of Operations is responsible for the overall management of the human resources, facilities management and general business operations. The Director of Operations serves as an analytic partner for the Deputy Director of Operations and Executive Team for human resources and business operations; collaborates with the Deputy Director of Operations; and leads staff teams as needed. The position’s direct report is the Operations Coordinator. The Director of Operations also oversees the office coordination duties, guides office coordination staff in other locations and manages the work of finance and operations consultants as needed. In addition, the Director of Operations advises all supervisors regarding human resources matters and manages all staff regarding operations policies and protocols. Finally, the Director of Operations covers risk management and legal compliance for the organization and strategic management of operational infrastructure.

Our annual revenue has increased significantly, from $1.8 million in 2013 and is projected to be $5.1million in 2019. This has allowed us to expand our staffing to 28 and extend our presence: we now have staff in 10 cities, and offices in Oakland, Portland, and Albuquerque.

Who We Are

Forward Together unites communities to win rights, recognition, and resources for our families. We believe that all people deserve the right to self-determination over our bodies, gender, sexualities, and family formation. Our organization amplifies the leadership and power of women and non-binary people of color and Indigenous people. Over the coming years, Forward Together is doubling down to build a country where we are all at home, where we all take care of each other and respect each other, and where everyone is better off.

Forward Together has developed innovative programs, frameworks, campaigns, and initiatives for the movement: our state-based power-building work is changing policies through year-round civic engagement; the Strong Families Network brings together over 200 organizations across the country to change policy and culture so that all families can thrive; Echoing Ida amplifies the leadership of Black women and non-binary writers; the Trans Day of Resilience campaign brings together trans and non-binary artists with trans-led organizations to shift culture to support trans justice; and Stepping Into Power supports the leadership of grassroots leaders of color through movement-building fellowships.

At Forward Together, we play to win, AND we know that the way we achieve our goals and with whom are just as important as our outcomes. We harness the individual strengths within our staff and our network to foster a leader-ful organization and movement. Our team members are high performers and high collaborators. We encourage creativity and failing forward. We are driven not by ego, but by the opportunity to learn and grow together, while achieving impact and advancing our mission collectively. This is not an aspirational vision: this is how we live and breathe into our work together.


  1. Organizational Management
  • Acts as a role model and coach to help build healthy organizational culture.
  • Determines and manages Human Resources and Operations departments’ work plans.
  • Covers risk management and legal compliance for the organization and strategic management of operational infrastructure.
  • Advises staff regarding personnel policies.
  • In collaboration with the Director of Operations and Director of Finance, leads and creates new practices and procedures related to the creation of Forward Together’s 501(c)4 entity.
  • Manages the training of all staff on operations and human resources policies and procedures including new systems related to the creation of the 501(c)4 entity.
  • Manages department budget and participates in annual budget process.
  1. Staff Teams and Supervision
  • Responsible for overall management of operations and supervises the Operations Coordinator.
  • Responsible for the hiring, on-boarding, training, evaluation and support of for all direct reports.
  • Meets weekly or biweekly to check in with direct reports about their employee performance.
  • Hires and manages the work of operations consultants as needed.
  • Leads and participates in hiring committees, including leading some for non-direct reports.
  • Actively participates in other cross-departmental staff teams as necessary based on current needs or priorities.
  • Works collaboratively with Deputy Director on hiring, firing and salary decisions within the departments supervised by the DO.
  • Supervises interns or volunteers as needed.
  1. Human Resources
  • Manages the hiring, on-boarding, training, evaluation and off-boarding processes for the organization.
  • Develops and recommends human resources policies and strategies as needed, in partnership with the Deputy Director of Operations.
  • Assures accurate and up-to-date documentation of all policies and procedures related to personnel.
  • Monitors and supports organizational compliance with the employee handbook and employment law, particularly where supervision is concerned; keeps abreast of legal changes and flags concerns for Deputy Director of Operations.
  • Advises all employees regarding human resources matters including major disciplinary issues and terminations.
  • Coordinates annual compensation review process working closely with the Executive Director and Deputy Director as well as consultants where relevant.
  • Manages the maintenance of employee files and processes for tracking benefits, accrued vacation and sick leave.
  • Manages and annually reviews coverage, enrollment, vendors, and compliance for staff benefits plans, including health, dental, vision, disability, retirement plans, workers compensation, Section 125 and 401K.
  • Manages systems of support to ensure that staff can troubleshoot benefits problems, coordinating with insurance broker when necessary.
  1. Risk Management
  • Manages administrative budget and related vendors, including insurance and attorneys.
  • Provides leadership in systematically evaluating risk.
  • Secures and maintains general liability insurance for all locations, including directors and officers insurance.
  • Manages insurance requirements for events and new activities.
  • Manage and/or develop processes and procedures to ensure limits in the area of risk such as safety, contracts, driving on agency business, etc.
  • Works with attorneys as needed on business-related legal matters, including trademark, copyright and releases; advises staff regarding potential intellectual property law liability where applicable.
  • Maintains DBAs for Strong Families and any other subsequent registrations in Alameda County and outside of California; handles any other legal name or entity status registrations, with the assistance of the Senior Accountant and/or the Operations Specialist.
  • Manages insurance and legal records retention.
  1. Facilities and General Business Operations
  • Oversees Oakland office management including purchasing, coordinating office flow and organization, equipment and furniture, and communication with building property management equipment.
  • Anticipates and plans for major outlays for facilities and operational infrastructure.
  • Negotiates property leases, leads and coordinates office moves and expansions.
  • Hires and manages contractors/vendors as needed, including cleaning and maintenance vendors, office equipment and telephone service vendors.
  • Sets the operations protocols held by the Administrative Coordinator, with the assistance of the Operations Coordinator.


  • Adheres to organizational values and practices around challenging oppression by exhibiting behaviors indicating inclusion and respect in all facets of the work (programmatic, operational, and interpersonal).
  • Maintains and updates contact information in the Forward Together CRM for the individuals and organizations that this position works with.
  • Actively participates in weekly all-staff Forward Stance sessions to the extent of physical ability.
  • Utilizes direct communication and pro-active problem solving to address internal organizational challenges and disagreements.
  • Works pro-actively and in good faith as a member of the staff team to support and strengthen the overall stability and effectiveness of the organization.
  • Participates in grassroots fundraising campaigns where applicable.
  • Completes required reports and paperwork as needed.
  • Performs other duties as assigned.


  • Minimum of 5 years’ experience in positions of increasing responsibility in human resources and/or operations.
  • Experience with human resources management, legal compliance and risk management.
  • Ability to manage conflict and resolve disputes. Preference given to people with experience in Non-violent Communication.
  • Proficiency with Microsoft Office, web browsers, Gmail, Google Calendar and the basics of conferencing software.
  • Ability to deftly manage projects and professional relationships.
  • Good people skills and an infectious, positive attitude when communicating about Forward Together’s work.
  • Strong critical thinking and creative problem-solving skills.
  • Ability to balance attention to detail with big-picture thinking.
  • Highly organized and systematic with strong time management skills and ability to juggle competing priorities and deadlines.
  • Flexible and comfortable in a fast-paced environment with shifting priorities.
  • Excellent oral and written communication skills.
  • Direct and accountable; thoughtful, open and helpful with conflict resolution.
  • Ability to effectively communicate with people at all levels and from various backgrounds.
  • Comfortable handling and being exposed to sensitive and confidential information.
  • Ability to respond effectively to sensitive inquiries or complaints.
  • Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
  • Ability to drive; valid California driver’s license and, if driving own car, proof of insurance coverage meeting Forward Together’s organizational insurance levels.


Applicants should submit a cover letter describing:

  • Why you are interested in this role with the listed responsibilities;
  • Why you are interested in working for a multi-racial, multi-issue organization made up of people of color, immigrants, indigenous people, queer and Trans and Gender Nonconforming people who work to secure rights, recognition and resources for families so that family members have self-determination over their bodies, their sexuality, and their family formation.

You must submit a cover letter and resume as your application or it will be deemed incomplete. If you submit them as attachments, please name the files as follows:

  • Cover Letter: Your Last Name, Your First Name Cover Letter
  • Resume: Your Last Name, Your First Name Resume

Please submit your application with the subject line: Your Last Name, Your First Name-Director of Operations to:

People of color, people with disabilities, Indigenous, queer, transgender, non-binary and gender nonconforming people strongly encouraged to apply. EOE.